Staying at Ronald McDonald House
Who can stay at Ronald McDonald House?
Ronald McDonald House Charities Newfoundland and Labrador helps keep families with a sick or injured child close to each other and the care and resources they need, when they need it most. It offers safe, low-cost accommodations in a welcoming atmosphere for families who have children receiving medical attention in St. John’s.
RMHC NL is conveniently located within a 5 minute walk of the Janeway Children’s Hospital.
Who can stay with us?
A. Family members whose child/patient is receiving treatment at the Janeway or another medical facility in the St. John’s area.
B. The child/family must live at least 80 kilometres away from the House.
Note: All people staying at RMHC must be actively involved in their child’s hospital routine.
Families are added to the wait list the day they require a room. We are happy to accept post-dated referrals and applications. However, we receive referrals daily and can never really know what each day will bring. Families are placed in priority sequence first by inpatient, then by outpatient care, then by clinic visit. We then prioritize by distance, with families living furthest away being the highest priority. The priority list may change daily as new families are referred to Ronald McDonald House.
If you are requesting accommodations – a medical referral must be completed. Referral Process
Frequently Asked Questions?
What can you expect at RMHC NL?
24-7 Operational front desk (staff & Volunteer)
Communal Living Environment
A Fully equipped kitchen with plenty of space for preparing meals
15 Bedrooms, each with 2 queen size beds, private washrooms, fully stocked with linens and towels
Children play areas
Access to Wireless Internet
Room Fee $15/night/family
Is there Parking?
Each family will have access to one parking spot while staying at Ronald McDonald House, free of charge.
A full image gallery of Ronald McDonald House Newfoundland and Labrador can be found on our Facebook page. www.facebook.com/rmhnl
More Frequently Asked Questions (FAQ’s)
A Welcoming Arrival
Ronald McDonald House Charities Newfoundland and Labrador seeks to provide sick children and their families with a comfortable home where they can stay in an atmosphere of caring, compassion and support. Upon arrival, you will be welcomed by a staff member who will meet with you about your stay, review our communal living guidelines and provide you with a full tour of our House. Our family guest rooms are similar to a large hotel room in design and are equipped with two queen-sized. All rooms also include a private and full ensuite bathroom, a mini-fridge (for water, breast milk and medication only). Common spaces include living room, playroom, home office, Library, TV room. Teen Room, communal kitchen, family laundry and outside playground.
The Comforts of Home
Ronald McDonald House House helps to provide relief to families going through very difficult times by providing all the comforts of home while taking care of the “little things”, so that parents can spend more time caring for the most important thing… their sick child.
Family and Friends
We know how important family and friend support is during a stressful time. All guest families can have visitors while keeping the comfort and safety of all guests and their children in mind. Visiting hours are between 9 a.m. and 8:30 pm, and visitors will need to sign in at reception and verify that they have not been exposed to any infectious diseases. They will be required to remain in the main floor common areas including the living room, dining room, kitchen and patio.
One of our top priorities is to ensure the comfort and safety of all guests staying at Ronald McDonald House. You will receive our Policies and Procedures and House Rules upon arrival.
Policy Examples (some policies are listed below but are not limited to the following)
Ronald McDonald House is a communal living environment and does not operate the same as a hotel.
- RMHC NL can request that a family vacate the premises for any reason at its own discretion
- Any families negatively impacting the communal environment within Ronald McDonald House, disrespect of staff/volunteers or other families, inappropriate behavior, actions and/or disruptions that threaten security and/or well being of individuals within the house, smoking, alcohol, cannabis, or illegal drug use on the premises, misuse of property, domestic arguments, theft, recurring nuisance, blatant disregard of Ronald McDonald House rules, and/or acts of violence will be asked to leave;
- Families are responsible for ensuring their children are supervised at all times; childcare is not provided at Ronald McDonald House.
- No alcohol, Cannabis, illegal drugs, weapons, smoking or pets are allowed inside Ronald McDonald House.
- Guests who show symptoms of a contagious illness (Cough, nasal congestion, sore throat) will be asked to find alternate accommodations in an effort to protect our young, immune compromised house guests.
- Families are responsible for their own cooking, cleaning, laundry and cleaning up after their own family in communal areas.
- Drinks, food and snacks are not permitted in the guest rooms
Failure to abide by guest policies and procedures can affect your eligibility to return to RMHC NL for future stays.
Should a family be unable to comply with Ronald McDonald House policies and procedures as indicated, they may need to find alternate accommodations.